If you are a supporter of service to the Renaissance in downtown Asheville North Carolina may not be holiday then the hotel for you on your next Golf. When we are in Asheville, NC golf vacation trips or other holidays, is the center of our position as preferred accommodation. There are plenty of excellent restaurants, bars, shopping and entertainment venues within walking distance. However, there are a limited number of hotels and accommodation in the cityAsheville.
In our last trip to this city nestled in the mountains of North Carolina, we have chosen to stay in the hotel http://www.PerfectGolfVacations.com Renaissance. This Asheville, NC Hotel regularly receives high marks, but also high costs. Our night was slightly more than $ 200 before taxes.
The exterior design of this Downtown Asheville Hotel reflects a bygone era, but the decor is modern and luxurious. The lobby is spacious andfeatures a cozy living room has an adjacent bar. There is also a beautiful terrace to relax in the fresh mountain air. Our room was incredibly comfortable beds, flat screen TV, and if space permits. In simple terms, structures and superb atmosphere. Unfortunately, experience with the staff and the service provided was more like our no-class.
We travel often to places of research and golf nearby, andunderstand that any place can experience a bad day. Usually with an apology and a smile almost everything can be forgiven and corrected. But what we experienced at the border Renaissance unforgivably ridiculous service-oriented business and a hotel that costs $ 200 per night.
Before leaving for our vacation in Asheville, North Carolina, we placed the order, a plate of hummus and fresh fruit plate waiting for us when they arrive they have. If wearrived, was not to be seen anywhere. Our messenger has promised to make this mistake. After an hour there was no food. We called the front desk, and we have a room service. The phone rang and rang unanswered. Finally, after another 45 minutes someone finally answered and our aim was to bring the room 30 minutes later. No apology and no discount.
Later we called the front desk to take a taxi. The doorman told us there would be a taxi in fifteenMinutes and we could meet down outside the hall. My traveling companion went to smoke a cigarette, and I followed in fifteen minutes.
After another ten minutes and without the cabin, I went to ask what was going on. The front desk clerk told me: "Oh, I'll call you and tell you that it is an hour and a half, at least, come before a car can mean." I told her I was in the room and no one is long gone, is to inform us. She said: "I wanted to call you." And that was goodI think the service enough, while he was there with a blank look on his face again, no excuse.
Our service nightmare was not over. The next morning we decided to order room service. Once again I called and called and nobody answered. I called the front desk and tried to get room service without success as well. The front desk clerk told me: "Well, I do not know what to do Maybe you should only eat here .."
I asked to speak with the boss and it turned outthat the person, room service will deliver the phone and takes orders. It 'been a full-service restaurant downstairs. It would be too difficult to have someone take orders delivered during a meal? If you do not, why not an answering machine? Where common sense here?
When we checked out, I told the clerk to the reception and service terrible problems we (the lack of food pre-ordered in the room, no extra pillows as requested, the dustthe room after room service, constant drilling and hammering in the next room, no room service available and valet for a hotel oversold) and again with a blank look puzzled me was told, "I am very committed to this weekend. We "No excuses offered.
This whole fiasco was a real shame as the Renaissance in downtown Asheville, North Carolina, a beautiful building and a perfect location. The potential is there for the golf travelers or someoneotherwise vacation in Asheville, NC wonderful hotel experience. http://www.PerfectGolfVacations.com But at this point we can not recommend this hotel to anyone Asheville and would never spend our money there again.
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